It doesn't work!

Sometimes, all that cool hardware and software you've invested in doesn't work the way you expect it to!

What can
you do?

Pros

Cons

Ignore it

You don’t waste any more time or money! You could lose data or productivity or both.

You could start hating your computer.

Ask a friend
for help

It’s free and they may know more than you! You get what you pay for? You may be taking advantage.

They may not be available.

They may not know as much as you both think!

You could start hating your friend.

Hire a consultant

You’ll get an expert! Expensive!

You could start hating your consultant.

Call tech support

You’ll get an expert! (maybe) They may not be there.

You may pay for the call.

You may pay for the support.

You will almost certainly be on hold for "free" support.

They may not tell you everything.

You could start hating your vendor.

Use the
Internet or WWW!

Fun, fast, cheap, available, and uses the best of what vendors and expert users have to offer! You have to do it yourself.

It could take up valuable time you don’t have.

You could start hating the Internet, but I doubt it.


But do you really need tech support?

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©1997,
Mike Molloy, Mountain Data Systems